Service Team – Phone 1800 835 896 (Australia); 0800 115 575 (New Zealand).
Or phone (61 3) 9679 1866. Fax 1800 643 147.
Visit Goldman Sachs’ corporate website at www.gs.com.
Goldman Sachs is a registered trade mark of Goldman, Sachs & Co.
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Frequently Asked Questions — Investment Notes and Cash Trust Accounts If your question is not here, please contact us. Transactions and account access » Can dividends from my investments be paid directly into my account? Interest rates » What are the current interest rates for cash accounts? Account management and statements » Can I obtain account management forms online? Transactions and account access Can dividends from my investments be paid directly into my account? Yes. You can arrange to have your dividends directly credited into your cash account. Download the Account Nomination Form from the appropriate Account Management Forms page; we have different forms for Cash Trust and Investment Notes accounts. When you have printed and completed the form, mail it to us as indicated on the form. If you would like to receive a form by mail, email the Investor Service team . Alternatively, phone them on 1800 812 267 or (61 3) 9679 1534. Can I arrange for other people to transact on my account? Yes. To authorise another person to withdraw funds from and/or sign cheques on your cash account, you must complete an Appointing Additional Signatories form. We have different forms for Cash Trust and Investment Notes accounts. Go to the appropriate Account Management Forms page. When you have printed and completed the form, mail it to us as indicated on the form. If you would like to receive a form by mail, email the Investor Services team. Alternatively, phone them on 1800 812 267 or (61 3) 9679 1534. Can I make a deposit into my cash account at my bank? No. We do not accept cash deposits, nor should any bank accept cash on our behalf. Can I monitor my account transactions and account balance online? Yes. When you register with the Goldman Sachs website you can nominate your accounts for online viewing. Then, when you visit the Goldman Sachs website, log in for secure access to your accounts and details of your transactions in the My Accounts area. Can I withdraw funds from my account over the telephone? Yes. You can withdraw funds from your nominated account(s) by telephoning the Investor Service team and quoting your PIN. (Please call Investor Services if you do not have a PIN.) When you have printed and completed the form, mail it to us as indicated on the form. If you would like to receive a form by mail, email the Investor Services team. Alternatively, phone them on 1800 812 267 or (61 3) 9679 1534. How can I access a joint account online? To access a joint account online, you must nominate the account for online viewing when you register with the Goldman Sachs website. If you have already registered and would like to access a joint account online, contact the Investor Service team on 1800 812 267 or (61 3) 9679 1534. How can I arrange for regular deposits to be made into my account? The institution or company that pays you can deposit a regular amount into your cash account — provide them with your account details, as they appear in the acknowledgement letter we sent to you with your welcome kit. Please note this only applies to payments made within Australia. To inquire about payments from sources outside Australia, please contact the Investor Service team on 1800 812 267 or (61 3) 9679 1534. Interest rates Why are the interest rates different for Cash Trust and Investment Notes? The interest rate for Goldman Sachs Investment Notes is declared in advance, whereas the Goldman Sachs Cash Trust pays an income rate (not interest) and it is not set in advance. The Goldman Sachs Cash Trust is comprised of a pool of funds that is invested in money market securities and financial instruments. Each day the net income receivable is calculated on the Trust's investments, the Trust's expenses are deducted and the amount is divided by the number of units on issue at the close of that day, resulting in the income entitlement for each unit expressed as the income rate. Account management and statements Can I obtain account management forms online? Yes. You can find all our forms on the following pages:
Can I order a cheque or deposit book online? Yes. Order a cheque or deposit book online, or call the Investor Service team on 1800 812 267 or (61 3) 9679 1534 to request one. Your new cheque or deposit book will arrive by post within ten working days. How can I open a cash account? If you would like to open a cash account, complete the application form at the back of the Goldman Sachs Cash Trust Product Disclosure Statement or the Goldman Sachs Investment Notes Prospectus/Product Disclosure Statement. How often is my account balance updated? External transactions — personal cheques, deposits at a bank, direct credits (for example, dividends, interest, salary) — are updated overnight (as at the lodgement day) and displayed online the next morning. Inhouse transactions (for example, telephone withdrawals) are updated when the transaction is processed. How often will I receive a statement by mail? Statements will be posted at the end of each month if there have been transactions on your account. If there have been no transactions on your account, your statement will be sent quarterly. You can also access historical statements online. What are FID and BADT charges? FID (Financial Institutions Duty) is a state government charge that applied to all deposits made before 30 June 2001. This charge no longer applies; however, it may still be recouped for deposits made before this date which mature after 1 July 2001. BADT (Bank Account Debits Tax) is a federal government tax applied to all accounts that have a cheque facility. What should I do if my cheque book is lost or stolen? To stop payment on lost cheques, call the Investor Service team on 1800 812 267 or (61 3) 9679 1534. Please have your account number and PIN ready. |
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